Support operations on demand.
Powered by a team of agents, managers, and engineers, ready to answer your tickets 24/7.
Connects to your existing help desk.
Our teams answer tickets from within your own help desk. You can always see what’s happening, and we can maintain your existing workflow and processes.
Agent training, management, and 1:1 feedback included with all plans.
Our managers and analysts review tickets across all clients and assess response quality on four factors: comprehension, brand, depth, and empathy. They then give 1:1 feedback to agents so they can improve over time.
Elastic pricing gives your business flexibility.
With elastic and scalable support, you only need to pay for support work as it happens. There are no fixed costs. So, when things get busy during a high sales period or during a product launch, you can maintain an excellent support experience. When sales slow down, our system automatically reduces volume. Learn more about support pricing and costs.
Scale up fast.
Our trained team is available right away. We run a sequence of training sessions in your first week to build your initial team, then we manage all ongoing training, management and hiring to respond effectively, 24/7.
